FAQ

What should I bring with me when I come for a scheduled office appointment?

Apart from your medicare card and insurance information:

• A referral from your General Practitioner, family doctor or specialist
• All pertinent reports and test results from your primary care or referring doctor
• A list of all medications that you are currently taking
• A list of any known drug allergies and the symptoms you may have from taking these  medicines
• Details of any treating therapists eg physio.

Are my medical records kept private and confidential?

Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment, regarding your medical records. Ordinarily we will not release the contents of your medical file without your consent.  Our confidentiality policy is available on request.

Do I need a referral to make an appointment?

A medical referral is desirable to ensure that you are seeing the appropriate specialist. A medicare rebate cannot be claimed against fees without a valid referral.

How can my family doctor help me to obtain appropriate specialist medical care?

Before seeing any medical specialist, it is always preferable to talk to your own family doctor, who can discuss your condition with you and advise on whether any specialist care is appropriate. If it is, he or she can help you to choose the specialist best suited to your needs. Your family doctor can help the specialist to care for you better by providing relevant information about your health. Communicating with the specialist will also enable your family doctor to care for you better during and after your specialist treatment.

Rest assured that your family doctor will receive a full and thorough report relating to each and every visit to a specialist at Neuron in a timely fashion.